McKesson Deskside Engineer - Cary, NC in Cary, North Carolina

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Current Need

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide second line support for all staff at the One Post Campus in San Francisco. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.

  • To diagnose and resolve software, hardware, and network incidents for workstations and AV equipment, including operating systems (Windows and Mac) and across a range of software applications.

  • Maintain and set up conference rooms to ensure IT and Audio/Video equipment operates properly.

  • Test software updates to ensure functionality; write instructions and deploy to end users; follow up to troubleshoot issues with upgrades.

  • Working with user accounts in Active Directory. Set up network, email, telephone, voicemail, and application accounts. Establish user directories.

  • Provide new user orientation to acclimate new employees to the use of the computer system and network.

  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

  • To accurately record, update and document requests using the IT service desk system.

  • To install and configure new IT equipment.

  • To resolve incidents and upgrade different types of software and hardware

  • To resolve incidents with printers, copiers and scanners

  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

  • To be a highly-motivated team player with the skills and ability to manage changing priorities.

  • To create, maintain and publish relevant support documentation in order to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

  • Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed.

Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.

To attend training courses as identified and agreed for appropriate development.

Minimum Requirements

3-5 years experience as desktop support

Critical Skills

  • 3 Experience with F21 web conferencing technology

  • 1-2 years experience supporting senior executive

  • Working knowledge of room scheduling systems

  • Strong working knowledge of Microsoft Office 365

  • Strong experience with MAC Operating System

  • Strong experience Android and Apple operating systems.

  • Resourcefulness and problem-solving aptitude

  • Excellent communication and customer service skills

  • Ability to explain technical information to non-technical business partners

  • Able to provide strong references

Additional Knowledge & Skills

Strong working knowledge of Cisco systems including Spark, WebEx and Cisco Telepresence

Education

Bachelors degree or equivalent work experience.

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Technology

Organization: McKesson Corporate

Title: Deskside Engineer - Cary, NC

Location: North Carolina-Cary

Requisition ID: 18002359