McKesson Patient Account Representative in Houston, Texas
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Patient Account Representative will be responsible for maintaining professional, courteous and effective communication with patients regarding the patient billing questions and concerns. Qualified candidates must have excellent written and verbal communication skills, advanced computer literacy, and the ability to multi-task in a fast-paced work environment. Under the direction of the Reimbursement Manager, candidates will be responsible for reviewing and understanding the reimbursement information on the patient ledger and be able to explain to the patient why they have a financial obligation and resolve the open balances via collection of payment in full or payment arrangement/negotiation.
ESSENTIALFUNCTIONS AND DUTIES
Answers inbound calls and routes to correct department.
Responds to interdepartmental inquires include fieldnurses.
Ability to communicate in a courteous and professionalmanner when a patient has a financial obligation to resolve.
Assists patients with understanding patient statementinformation.
Reviews patient A/R reports for unpaid patientbalances.
Updates amount to collect for scheduled infusiontherapy patients.
Updates and maintains detailed notes of patientcommunication in patient ledger.
Working knowledge of both government and commercialinsurance benefits to include deductibles, copays and out ofpocket/coinsurance.
Ability to counsel patient on financial responsibility,collect payment and/or set-up payment arrangement if needed.
Reviews financial waiver applications based on internalcriteria and submits for approval.
Performs other job related duties as assigned.
1 years of work experience; Healthcare
2 or more years of customer service experience in healthcare industry.
2 years knowledge of insurance benefits which includes, deductibles, co-insurance, out-of-pocket, plan exclusions and prior authorization requirements.
Demonstrates excellent internal/external customer service.
Must be able to communicate effectively, both orally and in writing.
Must demonstrate ability to work well in a team dynamic as well as independently.
Must demonstrate an understanding of reimbursement practices.
Must demonstrate adaptability to handle changing priorities in a high volume, fast-paced work environment.
Must demonstrate exceptional organizational skills and ensure attention to detail at all times.
Excellent personal computing skills and a working knowledge of MS Office software
Bilingual preferred but not required
Additional Knowledge & Skills
Overall good knowledge of PAR responsibilities. Good understanding of the billing process and little supervision needed.
High School Diploma or equivalent work experience
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Organization: McKesson Specialty Health
Title: Patient Account Representative
Requisition ID: 18005228