McKesson Product Support Analyst in Irving, Texas

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At Macro Helix, we are a leader in providing 340B software focused on helping customers improve financial performance, increase operating efficiencies and maintain regulatory compliance.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. We understand the importance of a system that works together. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Current Need

Macro Helix is looking for qualified candidates to join our team. The Product Support Analyst will provide essential service to our internal and external clients regarding our web based 340B software.

Position Description

  • Call Center environment: This position will be a shift between 6:30 a.m. - 9:00 p.m. (CST) M-F and possible on call for weekends on a rotated shift.

  • Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relations to 340B Architect and other McKesson/Macro Helix software.

  • Receiving inbound calls, emails and requests directly from clients; determine root cause, resolve or escalate as necessary following standard operating procedures.

  • Provides high level analytics, reporting, and other support as needed

  • Builds and enhances customer relations to promote program success and product improvement.

  • Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals

Minimum Requirements

1 years experience in troubleshooting PCs

Critical Skills

  • 2 years of experience as a pharmacy technician in a retail or hospital environment (Preferably in the last 1-2 years).

  • Familiar with Microsoft Office Applications

  • Strong organizational skills with the ability to work through a large case load per SLA requirements

  • Strong Troubleshooting, Critical thinking and Analytical skills

  • Strong verbal and written communication skills

Additional Knowledge & Skills

  • Certified Pharmacy Technician Certification is highly preferred (CPhT)

  • 4-year degree in business or related field preferred but not required

  • Excel knowledge a plus

  • Working knowledge of a wide variety of software, hardware & PC operating systems is highly preferred

  • Demonstrated ability to handle calls & act as resolution point for issues, & prevent issues from escalating further is preferred

  • Knowledge of the 340B program is highly preferred


High school diploma, vocational training or equivalent

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Pharmacy Systems & Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Agency Statement

No agencies please.

Job: Technology

Organization: McKesson Rx Tech Solutions

Title: Product Support Analyst

Location: Texas-Irving

Requisition ID: 18003317