McKesson Quality Control Analyst in Irving, Texas

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.

We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Position Description

The Quality Control Analyst is a critical role within the team, responsible for providing support to the Operations to ensure team compliance in day-to-day program interactions and high quality service for patients and clients.

The Quality Control Analyst will uphold the culture of quality by fostering an environment of positive communication and continuous learning. The Quality Control Analyst will proactively identify potential quality opportunities through auditing of operational procedures, key performance metrics, and transactions to ensure that operational processes are being executed in accordance with defined processes, policies and procedures, regulations, and service level standards.

Essential Duties and Responsibilities

The primary role of the Quality Control Analyst falls into specific categories:

Execute the Quality Control monitoring program with a proactive, action-oriented focus to exceed customer expectations, as well as industry and regulatory quality standards

  • Conductaudits and transactional reviews of, but not limited to:

  • Operations workflow (including federally fundedpatients)

  • Telephone interactions

  • Documentation processes in MIS

  • Timeliness and accuracy of processes versusperformance metric goals

  • Documentand report findings of identified opportunities for improvement and/orinstances of variance from procedure in a timely manner

  • Formulaterecommendations to improve team quality and track action/ remediationefforts with a focus on continuous improvement

  • Workcollaboratively with Quality Assurance to ensure congruent quality effortsand knowledge transfer

  • Providesupport by working with Program Management and Business Intelligence topull and analyze data reports

Minimum Requirements

1 year of Healthcare or Pharmacy related experience

Critical Skills

  • Quality or Data Entry experience in Healthcare or pharmacy preferred

  • Proficiency in Microsoft Word, Excel, and PowerPoint applications

  • Strong quality orientation including the ability to focus on details and adherence to standard

  • Strong problem-solver with the ability to present issues clearly and provide answers

  • Highly motivated and committed to excellence with a positive attitude

Additional Knowledge & Skills

Ability to communicate effectively, both written and oral

Education

Minimum degree Bachelors or equivalent experience in a related field

Physical Requirements

General Office Demands

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Distribution Operations

Organization: McKesson Specialty Health

Title: Quality Control Analyst

Location: Texas-Irving

Requisition ID: 18003629