McKesson Sales Support Representative in Knoxville, Tennessee
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.
Every single McKesson employee contributes to our mission—by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Responsible for assisting the Sales team with providing technical and administrative information on current orders.
Works as a conduit with Customer Service, Insurance Processing or Accounts Receivable teams to ensure a high level of customer satisfaction in response to needs of the customer. May plan and implement projects that support the Sales organization such as customer onboarding. Prepares reporting for the Sales team and updates internal systems as needed. Assists Sales team with internal communication and navigation of the MPCS business.
Key Responsibilities (List the top five to seven essential responsibilities in priority order.)
Assisting Sales team with questions regarding current orders, status of orders and information needed to provide a high level satisfaction to the customer. Assist Sales team with obtaining information from various operations teams.
Responsible for the planning and implementation of projects that support the Sales organization such as customer on-boarding, sales projects, etc.
Assists with preparing reporting and/or presentations for the Sales team
Use internal systems in order to provide timely and accurate information on orders to the Sales team. Updates internal systems as needed.
Business Experience – Must have a minimum of 4 years in a sales support, customer service or related experience in a DME/Insurance reimbursement environment.
Specialized Knowledge/Skills –
Working knowledge of company products, policies and procedures and excellent communication skills are a must. Must possess excellent MS Office skills in Excel, Word and Powerpoint.
Environment (Office, warehouse, etc.) –
- Traditional office environment.
Physical Requirements (Lifting, standing, etc.) –
- Large percent of time performing computer based work is required.
Provides clerical/administrative support to a sales office or centralized sales function. Processes data and generates routine reports regarding sales results, sales force earnings, and market conditions. Maintains office records, calendars and travel itineraries. Answers questions about the organization's products and/or services. May assist in customer service functions. Operates a personal computer and appropriate software packages or its equivalent.
2 years administrative support experience
Additional Knowledge & Skills
Thorough knowledge of administrative support; Reading, writing, arithmetic skills and strong interpersonal skills. High level of computer literacy with command of office software including spreadsheets, word processing and database applications.
HS Diploma, Vocational Training or Equivalent
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Sales/Client Management
Organization: McKesson Medical Surgical
Title: Sales Support Representative
Requisition ID: 18001378