McKesson Account Services Representative in LaVergne, Tennessee
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
The Account Services Rep is responsible for achieving annual goals by managing a book of small segment customers in a designated territory. The Account Services Rep will resolve customer issues, respond to pricing requests, and maintain accounts in both the ONC and MSPL segments.
Key Responsibilities 100%
Successfully manage an assigned list of customers within a designated territory (30%)
Maintains a profitable book of business by working proactively with other functional areas of MSH - Credit/Collections, Master Data, Customer Care, and Onmark Member Services teams (30%)
Handle incoming customer requests and ensure that issues are resolved both promptly and thoroughly (30%)
Develop a knowledge base of the marketplace, environment, customer dynamics and concerns (5%)
Participation in training and educational key learning initiatives (5%)
2 years customer service experience
1 year sales and/or account management experience preferred
Experience in and demonstrated understanding of healthcare and distribution, GPO, community oncology, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired
Experience with pharmaceutical products and buy-and-bill model (reimbursement model)
Competency 1: Customer Focus.
Competency 2: Communication.
Competency 3: Interpersonal Skills
Competency 4: McKesson Business Acumen
Demonstrated ability to communicate and develop relationships at all organizational levels
Ability to navigate a matrix organizational structure
Healthcare experience a plus
Sales background a plus
Additional Knowledge & Skills
Working knowledge of company products, company functions, marketing and/or service policies and procedures, PC, and excellent communication and telephone skills
Microsoft Office programs, especially Excel
Salesforce.com or CRM software experience helpful
Motivation to excel and achieve sales results
Team player with strong interpersonal and resource management skills
4-year degree preferred with an emphasis in sales and marketing, business management, or healthcare related field or equivalent experience in a sales position
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Customer Care
Organization: McKesson Specialty Health
Title: Account Services Representative
Requisition ID: 18006385