McKesson BSS Customer Service Rep - AM in Louisville, Kentucky
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
This position is part of a fast-paced business support service center with the potential for a variety of unplanned activities to occur simultaneously.
This shift is 08:45 AM - 05:15 PM
Receive incoming calls from physicians, pharmacists, patients and sales team members.
Answer general inquiries with accurate information.
Ability to understand the services provided to triage calls to appropriate area for resolution.
Demonstrate ability to communicate clearly in both written and oral communication.
Document adverse events and product complaints while maintaining patient confidentiality.
Ability to complete multiple activities while utilizing excellent customer service skills.
Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements.
Other duties and responsibilities as assigned by supervisor.
Strong customer service skills.
Critical thinking skills.
Strong verbal communication skills.
Data entry skills.
Ability to negotiate favorable outcomes.
Track record of high productivity and high quality.
Ability to resolve problems independently.
Demonstrates flexibility and is able to adapt to changing priorities.
Knowledge of medical terminology.
1-3 years of experience working in a customer service call center environment.
- High School Diploma or Equivalent
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Customer Service
Organization: McKesson Specialty Health
Title: BSS Customer Service Rep - AM
Requisition ID: 18002736