McKesson BSS Supervisor in Louisville, Kentucky

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.

We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Job Summary: The Supervisor is responsible for achieving program KPIs by providing quality and efficient service to customers. This is achieved through the daily management of the employee and includes motivating, recognizing and rewarding, coaching, training and problem solving.

Key Responsibilities:

  • Provide daily direction and communication to employees in a timely, efficient and knowledgeable manner

  • Provide continual evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to both internal and external customers

  • Provide statistical and performance feedback and coaching on a regular basis to each team member

  • Advise and counsel employees that experience problems by providing appropriate coaching, direction and resolution

  • Ensure employees have appropriate training and other resources to perform their jobs; respond and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level

  • Address disciplinary and/or performance problems according to company policy; make effective/appropriate decisions relative to corrective action as required

  • Reviews employee’s work hours using company provided software to ensure employee has logged time accurately by validating each log in and out activity; updates schedules as needed

  • Monitors attendance and occurrences according to company policy and procedures

  • Performs disciplinary actions as needed

  • Assist and support the Program Manager with daily operation to include: the analysis and implementation of staffing, training, scheduling; leader of special or on-going projects that are important to the program and process improvement; ongoing review of program operational statistics against contractual obligations and client needs; communication with client as required by Program Manager

  • Establish work procedures and processes that support program, company and departmental standards, procedures and strategic directives

  • Use appropriate judgment in upward communication regarding functional area and employee concerns

  • Other duties and responsibilities as assigned by program manager or upper management staff.

Management Responsibilities: (if applicable)

  • Responsible for providing employees with timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

Minimum (Required) Qualifications: (must be met in order to perform the job at the required level)

  • Three years experience in reimbursement case management, preferable in the insurance and/or pharmaceutical/biotechnology industry

  • Proficient in all aspects of reimbursement (i.e. benefit investigation, prior authorization, pre-certification)

  • Past supervisory experience of at least three years

  • Associates Degree in management or healthcare

Preferred Qualifications: (if above and beyond the minimum required)

  • A Bachelor’s degree is preferred

  • A designation as a Certified Case Manager or licensed practical nurse or social worker is also preferred

Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Work Environment: Work in a climate-controlled, smoke-free internal environment.

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Customer Care

Organization: McKesson Specialty Health

Title: BSS Supervisor

Location: Kentucky-Louisville

Requisition ID: 18005829