McKesson Case Manager - Bilingual in Louisville, Kentucky
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Job Summary: To drive paid therapy outcomes for patients, providers, pharmaceutical company representatives and healthcare service companies for specialty prescription drugs with reimbursement and billing challenges.
Coordinate care for patients using the program
Conduct Benefit Investigations as necessary
Answer inbound calls to the case manager queue
Communicate with key medical practice accounts, sales representatives regarding the status of cases. Provide consultative services where issues arise on how obstacles can be overcome in order to get patient on paid therapy.
Communicate with internal partners to ensure case coordination. Level of communication must be superior to service key accounts
Designates cases where missing information from the prescriber is an obstacle in moving the case forward to paid therapy and provides this information to the prescribers and Sales Representatives.
Updates prescribers and Sales Representatives on the case status; Sales Representative’s receive only de-identified information. The ISS report is sent weekly with last action updates. The prescriber and patient receive an update on the case when any activity occurs that moves the case forward.
Coordinates and schedules weekly conference calls with Sales Representatives to review status of cases
Acts as a partner with pharmaceutical sales representatives in supporting prescriber offices and patients in moving cases to paid therapy as needed within program policies and procedures
Verify that medication and home health nurse is in place for one time training or monthly injections
Report Adverse Events (AE)
Report on Product Quality Complaints
Maintains all patient confidentiality
Other duties and responsibilities as assigned by supervisor based on the specific client contract.
Minimum (Required) Qualifications: (must be met in order to perform the job at the required level)
High School Diploma or Equivalent
Three to Five years experience in reimbursement case management, preferable in the insurance and/or pharmaceutical/biotechnology industry
Working knowledge of reimbursement (i.e. benefit investigation, prior authorization, pre-certification, letters of medical necessity
Preferred Qualifications: (if above and beyond the minimum required)
Knowledge of Medical Terminology preferred
Working knowledge of drug reimbursement issues
Knowledge of HCPCS, CPT and ICD-9 coding
Ability to negotiate favorable outcomes with payor and prescribers in obtaining needed information and decisions
Ability to express ideas clearly in both written and oral communications
Strong attention to detail and ability to multi-task
Strong computer skills required; preferably Microsoft Word or Excel software applications
Data entry skills required
Ability to resolve problems independently
Ability to calculate figures and amounts such as discounts and percentages; necessary to provide correct benefit and co-pay information
Ability to follow instructions
Adaptable to changing priorities as needed
Have exceptional attention to detail and excellent analytical, investigation, and problem solving skills
Ability to manage multiple priorities concurrently
Responsible for case management for top key accounts
detailed weekly conference calls with ISS
detailed weekly spreadsheets on all cases (Pending and Approved) to ISS
detailed weekly spreadsheets to key accounts
verify that medication is ready to ship
verify that is in place for teach or injection
communicate with MDO and ISS on issues
Responsible for meeting quality and turn-around-time objectives
Strong customer service skills; including ability to convey compassion for patients
Physical Demands: May sit (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
Work Environment: Work in a climate-controlled, smoke-free internal environment. These job responsibilities are executed as part of a customer service call center. The position will be located in a fast-paced organization with the potential for a variety of unplanned activities to occur simultaneously.
Disclaimer: The above job description is intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to capture or illustrate a comprehensive list of all responsibilities, duties, and skills required of employees assigned to this job.
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Customer Service
Organization: McKesson Specialty Health
Title: Case Manager - Bilingual
Requisition ID: 18003433