McKesson Director of Operations - RxCrossroads in Louisville, Kentucky
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise. Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Current Need :
Director of Operations - RxCrossroads
The Director of Operations is responsible for the oversight of client service programs including the development and case management, front-end pharmacy operations and customer service to patients, prescribers, patient trainings, and pharmaceutical company representatives.
Direct the operational activities of clients support services through the design and implementation of all operations including complex problem solving, prediction of service outcomes, protocol review, and information collection and information analysis
Ensure the quality of client services through development of measurements to evaluate operational results against client service commitments
Develop service teams by determining the appropriate team organization structure, team composition, sources and requirements for training
Manage, recruit, train and develop client services’ management
Assess operational activities by identifying opportunities for performance improvement and synergies
Ensure profitability through management of services consistent with budgetary guidelines
Provide solution based consulting to provide value added services to the client
Provide direction toward data delivery and reporting systems to client
Strong qualitative and quantitative assessment and critical thinking skills
Requires a strategic orientation and the ability to translate ideas and strategies into results. Proven ability to lead healthcare operations with results consistent with company objectives
Bachelor of Science or Arts degree in Business, Health Sciences, or Nursing
Seven to ten years business experience in managing and developing new business in the pharmaceutical/biotech industry
Strong background in reimbursement. This experience may include healthcare consulting, pharmaceutical services, and launch of new prescription drugs. Understanding key data elements and how to present those elements in a dashboard environment.
Good understanding of various chronic diseases therapeutic areas.
Good network of contacts in the healthcare industry
Experience with private payer and government payer reimbursement issues.
Ability to express ideas clearly in both written and oral communications. Excellent presentation, excel, PowerPoint and Word skills.
Travel up to 25%
Graduate degree in Business is a strong plus
Bachelor of Science or Arts degree in Business, Health Sciences, or Nursing.
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Organization: McKesson Specialty Health
Title: Director of Operations - RxCrossroads
Requisition ID: 18001285