McKesson Quality Coordinator in Louisville, Kentucky
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Job Summary: (one paragraph or less stating the overall purpose of the role)
As a member of the leadership team for the Brand Support division, the Quality Coordinator will demonstrate and utilize professional conduct when interfacing with staff and clients. The Quality Coordinator position provides assistance to the supervisor, SME, and team members in the areas of quality monitoring and auditing, program and system documentation development and training, client interaction on processes, program performance, and feedback on staff performance.
Awareness of program performance indicators
Performs daily quality assurance checks
Serves as a primary contact for staff in regards to program process questions, system process and system utilization questions
Ability to motivate and lead team for positive service outcomes
Ability to identify and communicate problems in process and process flow
Develops and maintains Standard Operating Procedures, collaborating closely with management and project coordinator for any program eligibility, formulary or process changes and/or patient/provider database, web portal or workflow system changes.
Develops and reports training competency testing
Support and assist with training of staff’s development for services rendered
Ensure timely and accurate departmental reports re: records of training and SOP updates
Use performance measures to identify opportunities for staff and process improvement including work instructions, and standard verbiage
Demonstrate commitment to client and client’s needs
Ability to work on special projects, as assigned, on multi-disciplinary teams
Ability to prioritize and distribute daily feedback
Understanding of call center model
Minimum (Required) Qualifications: (must be met in order to perform the job at the required level)
- High school or GED
Preferred Qualifications: (if above and beyond the minimum required)
Quality Coordinator must have a minimum of 3-5 years’ experience in call center or reimbursement arena Experience in Quality Assurance or Subject Matter Expert preferred.
The Quality Coordinator will have interaction with the supervisor, manager, providers, patients, internal RxCrossroads department management and training staff as well as interaction with the client. Quality Coordinator must demonstrate superior communication skills both written and verbal format.
Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
Work Environment: Work in a climate-controlled, smoke-free internal environment.
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Customer Care
Organization: McKesson Specialty Health
Title: Quality Coordinator
Requisition ID: 18004930