McKesson Senior Manager /Customer Intelligence in Louisville, Kentucky
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Senior Manager - Customer Intelligence
Position located in Louisville, KY or Remote based opportunity
The Customer Insight & Analytics (CIA) organization plays a critical role in defining the business targeting strategy, customer journey and forecasting model that drives growth and increases the utilization of McKesson’s manufacturer-facing drug commercialization services. We deliver differentiated experiences that accelerate and deepen strategic relationships with our customers. We are dependent on data, analytics and insights to effectively take our business to the next level and this leadership role is critical to our team’s success.
Senior Manager, Customer Insights
As Senior Manager, you will be in a strategic and operational leadership position responsible for building and delivering an effective business intelligence, performance management, advanced analytics and insights service. You will lead a high performing team and create a cohesive environment that attracts and retains key talent. You will need to be comfortable engaging with senior leaders and managing priorities in a fast-paced, complex matrix environment.
Develop a comprehensive strategy that will incorporate sales data, program data, and the drug/sales pipeline to support the business needs of the MSO organization.
Business insights platform – partner with internal stakeholders and technology assets such as Tableau to define and develop world class business analytics infrastructure that will support existing reporting and analysis requirements. Shape the future state insights architecture and create the roadmap to help accelerate usage to drive improved business analytics.
Business insights governance – partner across a complex set of stakeholders to prioritize business requirements and scope investments and resources required to deliver results.
Analytics - drive adhoc analytics, what - if analysis, customer specific inquiries, business modeling, corporate performance management, advanced analytics & applications for modeling, forecasting & optimization
People Leadership - lead a team of 4 FTE, coaching and developing the talent of the team.
Responsible for database administration in support of BI Reporting, Tableau, and SFDC CRM System functionality.
Manage the development and on-going maintenance configuration necessary for system integration tools to ensure clean and accurate reporting and leveraging data from outside data sources in an automated way.
- 4 years’ experience in business analysis, requirements definition, building systems solutions and deployment of business requirements to information systems.
4 years’ experience in designing, building, and implementing business solutions using information technology
Excellent and effective business communication skills both verbally and in writing; facilitation experience
Proficiency in MS Office
SQL, Tableau, Salesforce.com experience strongly recommended
Must be open to flexible day hours, Monday through Friday; must also be open to adjusting as needed based on business requirements, as well as being available for emergencies
Additional Knowledge and Skills
Collaborative, customer-focused and able to create visible value.
Knowledge of project management principles
Understanding of database architecture principles
Ability to be self-directed and anticipate needs of the end customer with ability to translate those needs into technology solutions
Web development experience would be a plus
Bachelors degree or equivalent experience
Benefits and Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Customer Service
Organization: McKesson Specialty Health
Title: Senior Manager /Customer Intelligence
Requisition ID: 18004332