McKesson Business Analyst, Business SLA in Munster, Ireland

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

Current Need

The McKesson Technology team is seeking a creative, experienced Business Analyst to support Business Service Level Agreements within the Office of the CIO – Methods, Measures and Change team.

Position Description

This position will help to track and maintain existing Business Service Level Agreements as well as establish and baseline new agreements. The role will work closely with our Executives and Service Owners to help show the value McKesson Technology provides our customers. Success of the team will be our ability to work towards establishment of Business SLAs that are jointly agreed to by Service Owners and our Business Units. The proven ability to collaborate with these stakeholders to realize specific outcomes is a critical element of this role.

Responsibilities:

  • Collaboratively partner with Executives andService Owners on key Business Service Level Agreements with our BusinessPartners

  • Track and trend business impacting events

  • Provide executive leadership withinformation to make informed proactive decisions

  • Support SOX audit compliance

  • Gather requirements from Service Owners,design and develop reports and dashboards

  • Be responsible for managing the accuracyand integrity of service level agreements as well as internal reports anddashboards

  • Communicate across all levels of theorganization, including Service Owners and Business Partners

  • Partner with Service Owners to providesupporting documentation for each Business Service Level Agreement

Minimum Requirements

4 years experience as Business Analyst

2 years experience in service level management/administration

Critical Skills

  • Strong hands-on experience with BusinessIntelligence (BI) tools such as Business Objects, SQL or other relationaldatabase tools

  • Strong quantitative and analytical background

  • Ability to problem solve as well ascritical thinking capabilities

  • Facilitation skills and ability to interactwith executive management

  • Advanced verbal and written communicationskills required for public speaking, presentation and technical writing

Additional Knowledge & Skills

  • Agile methodologies knowledge andcertification a plus

  • ITIL Service Design, Strategy andOperations knowledge and certification a plus

  • Six Sigma Green or Black Belt certificationa plus

  • Experience with Data Preparation tools suchas Alteryx or Trifacta a plus

  • Experience with Data Visualization toolssuch as Tableau a plus

  • Experience with BMC Remedy a plus

Education

4-year degree in Computer Science or Business Administration (or related field or equivalent experience)

Certifications/Licensure

Physical Requirements

General Office Demands

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Job: Technology

Organization: McKesson Corporate

Title: Business Analyst, Business SLA

Location: Ireland-Munster-Cork

Requisition ID: 18003740