McKesson Bilingual Health Service Case Manager in Ontario, Canada
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Provide reimbursement support, as well as health & drug-related information to internal and external callers by providing excellent counselling, communication skills, and problem solving expertise for the Health unit.
Role and Responsibilities:
Provide reimbursement counselling & product information to patients, caregivers, and health care professionals. Liaise with third party payers & provincial governments as necessary to determine patient drug plan eligibility.
Ensure that calls are answered promptly and efficiently and that callers receive current relevant information and assistance by maintaining expert knowledge and skills through the availability of medical and non-medical education & training.
Respond to caller inquiries by conferring with them to determine requirements. Offer advocacy based information by discussing and analyzing the caller’s situation, and dispensing expert information. Provide referrals, coordinate on-site or off-site services, research on behalf of the caller and network with others, as necessary.
Resolve client issues and problems by analyzing the cause of the problem, exploring alternative solutions, discussing the most workable solution and/or discussing with the manager or team leader to ensure a satisfactory outcome.
Track and document customer information using the appropriate computer system and by using proper grammar and spelling in both official languages. Ensure that callers receive appropriate fulfillment as required.
Foster and maintain a team environment by maintaining open lines of communication with peers, managers, and other departments within Adjuvantz.
Service the needs of customers
Support others who maintain relationships with customers
Respond to inquiries quickly and completely and provide status updates
Recognize and respond to or refer opportunities
Identify and resolve problems by referring to policies, procedures, standards
Continually improve unit
Reimbursement or related industry experience an asset
Minimum 1-2 years previous experience in a customer service environment
Excellent verbal and written communication in English and French
Excellent customer service skills
Successful candidates must possess a positive attitude and exceptional listening skills
Post-Secondary or College education or equivalent work related experience is an asset
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
No agencies please.
The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
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McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
Organization: McKesson Canada
Title: Bilingual Health Service Case Manager
Requisition ID: 18003386