McKesson Bilingual Health Service Case Manager in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Position Summary

Provide reimbursement support, as well as health & drug-related information to internal and external callers by providing excellent counselling, communication skills, and problem solving expertise for the Health unit.

Role and Responsibilities:

  • Provide reimbursement counselling & product information to patients, caregivers, and health care professionals. Liaise with third party payers & provincial governments as necessary to determine patient drug plan eligibility.

  • Ensure that calls are answered promptly and efficiently and that callers receive current relevant information and assistance by maintaining expert knowledge and skills through the availability of medical and non-medical education & training.

  • Respond to caller inquiries by conferring with them to determine requirements. Offer advocacy based information by discussing and analyzing the caller’s situation, and dispensing expert information. Provide referrals, coordinate on-site or off-site services, research on behalf of the caller and network with others, as necessary.

  • Resolve client issues and problems by analyzing the cause of the problem, exploring alternative solutions, discussing the most workable solution and/or discussing with the manager or team leader to ensure a satisfactory outcome.

  • Track and document customer information using the appropriate computer system and by using proper grammar and spelling in both official languages. Ensure that callers receive appropriate fulfillment as required.

  • Foster and maintain a team environment by maintaining open lines of communication with peers, managers, and other departments within Adjuvantz.

  • Service the needs of customers

  • Support others who maintain relationships with customers

  • Respond to inquiries quickly and completely and provide status updates

  • Recognize and respond to or refer opportunities

  • Identify and resolve problems by referring to policies, procedures, standards

  • Continually improve unit


  • Reimbursement or related industry experience an asset

  • Minimum 1-2 years previous experience in a customer service environment

  • Excellent verbal and written communication in English and French

  • Excellent customer service skills

  • Successful candidates must possess a positive attitude and exceptional listening skills

  • Post-Secondary or College education or equivalent work related experience is an asset

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Medical

Organization: McKesson Canada

Title: Bilingual Health Service Case Manager

Location: Canada-Ontario-Toronto

Requisition ID: 18003386