McKesson Manager, Administrative Services in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Manager Administrative Services is ultimately responsible for all aspects of the management of the Administrative Services, Facility, and its personnel, in addition to working on long term real-estate strategy. Identify issues, address problems, implement pro-active solutions, select service providers and manage relationships; implement regional policies and guidelines.

Section A – Specific Responsibilities

Viscount Office - this includes but is not limited to: Facility, Real Estate, Project Management, CPS Fulfillment, Quality Assurance, Mailroom, Health and Safety, Catering/Cafeteria Services, Gym, Janitorial, and Security of the site.

Facility Management:

  • Lead and manage the Viscount facility to ensure optimal business operations

  • Set department work priorities, develop consistent service standards and practices

  • Develop, recommend, and implement policies or processes to improve work environment and efficiency in relation to business needs

  • Lead and manage local/regional general procurement process (service contracts/trades/general construction)

  • Lead and manage relationship with selected suppliers, review and approve quotations and invoices to ensure best possible service/cost balance

  • Lead and manage relationship with Landlord for problems related to premises

  • Negotiate with Landlord for building improvement cost

  • Finalize appropriate documentation with McKesson Legal (contracts/construction/service agreements)

  • Develop Viscount business-wide communications and distribute to employees

Oakville/GMD Administrative Services:

  • Assist GMD with Facility-related projects/management

  • Finalize appropriate documentation with McKesson Legal (contracts/construction/service agreements)

  • Standardizing GMD processes/policies with existing McKesson processes/policies

Project Management:

  • Manage projects on behalf of local Toronto Area business needs and McKesson Real Estate

  • Working with senior leadership to develop strategy for optimization of future use of existing Viscount facility/future long term space needs

  • Represent McKesson in Toronto in conjunction with consultants on McKesson Facility/Real Estate/Construction-related projects

Real Estate:

  • Work with senior leadership and McKesson Real Estate to build long term strategy for McKesson properties in the Greater Toronto Area

  • Work with McKesson Real Estate on strategy, plans, and execution of integrating newly acquired GMD and Rexall businesses

  • Assisting other sites with Project Management, service contracts, invoicing/payment issues

  • Ensuring the best possible landlord relations

Regional Procurement:

  • Leverage existing regional vendors and service providers throughout the Greater Toronto Area sites to lower costs

  • Identify opportunities to leverage existing service contracts with newly acquired businesses

  • Manage implementation and follow up on regional procurement initiatives and agreements for Viscount/Greater Toronto Area Facilities


  • Develop Administrative Services fiscal year budget. Manage budget on target including capital building and equipment improvements, operating expenses for maintenance, repairs, security, supplies and cleaning to be carried out on a cost effective basis.

  • Participate in forecasts and review period-end results.

  • Leverage CAR/Capitalization for specific property/facility improvements in order to minimize FY budget impact

Specialty Fulfillment:

  • Lead and manage Fulfillment services

  • Management of daily printing and delivery of Co-Pay cheques to patients and customers

  • Planning and overall management of large-scale mail outs for customer programs

  • Includes compliance with customer contracts/Quality Assurance policies/Legal

Quality Assurance & Compliance:

  • Ensuring the highest level of compliance for customer contracts/Health Canada/Ontario College of Pharmacists regulations/customer audits for SPS Fulfillment and Facilities (3 pharmacies/narcotics vault/patient records/Personal Information/Personal Health Information

  • Managing root cause analysis investigations and working with all stakeholders to improve process and prevent repetition of error

  • Regular (quarterly) updates/business review with local senior leadership to ensure optimal satisfaction for the business

Site Security:

  • Manage the security of Viscount site (3 pharmacies narcotics vault 2 departments managing patient records)

  • Ensure compliance with regular security audits (badge access/terminated employees/risk assessment/security of Facilities)

  • Liaise with Corporate Security, Global Security Operations Center, and security provider to ensure the highest level of Security in compliance with the latest policies, procedures and initiatives

Health & Safety:

  • Oversight of department responsible for complying with all Ministry of Labour and Health Canada guidelines/legislation pertaining to workplace safety/accessibility

  • Ensuring the safety and security of all staff

  • Liaising with local Law Enforcement and Emergency Services to ensure the best possible relations

Section B – General Responsibilities

People Management

  • Supervise and fully accountable for tasks of Site Facility, Fulfillment, Mailroom, Health and Safety, Security, Reception, and all Administrative Services personnel. This also includes performance evaluations, development plan, scheduling and replacements

  • Drive the development of improvements and solutions to business challenges by engaging stakeholders and leveraging Administrative Services team

  • Develop the Administrative Services team through selection, coaching, counseling, mentoring, goal setting

  • Actively promote a proactive approach to managing change and the integration, cooperation and communication between departments and businesses

  • Manage the creation and implementation of a framework that will provide a team based culture that emphasizes service excellence, accountability, empowerment, quality, empowerment, growth, productivity, safety and compliance

  • Empower staff to make their own decisions with confidence in order to encourage their development and improve departmental performance

  • Coach and grow employees to benefit not only themselves, but the business as a whole

Section C – Position Requirements

  • Minimum of 5-7 years of professional experience in facility management combined with a strong people management background and solid analytical skills.


  • Ability to simultaneously manage multiple projects

  • Able to build relationships with multiple stakeholders/customers

  • Excellent organizational skills

  • Mature and works with minimal supervision

  • Professional, pleasant and courteous in all interactions with customers and colleagues at all levels

  • Ability to provide candid/firm/factual-based feedback to all levels of leadership

  • Strong interpersonal skills with all levels of the organization

  • Affirmative and non-confrontational

  • Positive and proactive attitude

  • Good communication skills

  • Good practical knowledge of Word, Excel, PowerPoint

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Administrative/Clerical

Organization: McKesson Canada

Title: Manager, Administrative Services

Location: Canada-Ontario-Mississauga

Requisition ID: 18004887