McKesson Manager, Pharmacy Operations in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

Reporting to the Sr. Manager Pharmacy Operations, the Manager, Pharmacy Operations is responsible for assisting pharmacies in operational efficiency and program execution.

The in-field position will assist banner members in the streamlined optimization of their business which includes identifying current operational, technological, and practical deficiencies, while recommending best practice solutions and collaboratively working with members to develop action plans, resolve opportunities, drive operational efficiency, and promote business growth.

The position is also accountable for the execution and operational rollout of pharmacy program initiatives to enhance the professional practice and profitability of our members.

This role must work closely with the Pharmacy Services and Retail Operations team to train, develop, and deploy fully integrated solutions.

Specific Responsibilities

• Conduct in-field assessments to identify gaps in workflow efficiency, system and technology utilization, and practice management.

• Draft best practice solutions and communicate observations to members to ensure alignment with pharmacy goals and strategic initiatives.

• Develop detailed and customized action plans to outline observations and recommendations.

• Collaborate with members to ensure implementation and execution of action plans and provide follow up and support as needed.

• Partner with members to support future expansion and business growth.

• Create business development strategies and initiatives to drive business success and growth opportunities for pharmacy owners.

• Identify common concerns, develop tools, and provide resources to assist members at a provincial and national level.

• Collaborate with cross-functional teams to support operational execution and drive uptake of pharmacy professional programs.

• Communicate program feedback and program success to Program Development team and make recommendations for improvement when necessary.

• Support Retail Operations team to promote and improve program uptake.

• Communicate with banner members and ensure pharmacy related issues are resolved in a prompt and professional manner.

• Monitor external issues, competitive and legislative, that affect the retail pharmacy business; collaborate with pharmacists to ensure that all issues are addressed in a proactive manner.

• Maintain and build strong relationships with independent store network.

• Establish a positive, healthy and safe work environment in accordance with human resources policies, procedures and practices.

• Perform other duties as assigned.

Key Requirements

• Pharmacy operations subject matter expert with an excellent understanding of retail pharmacy operations, systems, and workflow efficiency

• Bachelor of Pharmacy Degree or PharmD required

• 5-10 years Retail Pharmacy experience with strong focus on operations

• Pharmacy management experience is desirable

• Experience with Nexxsys/Pharmaclik Rx, Kroll and other pharmacy dispensing software

• Ability to work with minimal supervision

• Strong pharmacy business acumen

• Experience with setting strategy and tactical execution

• Strong leadership and mentorship skills; self-starter and results-oriented

• Strong analytical and research skills

• Well-refined interpersonal skills, able to work effectively in a cross-functional environment

• Superior communication skills both verbal and written

• Travel will be required

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Pharmacy

Organization: McKesson Canada

Title: Manager, Pharmacy Operations

Location: Canada-Ontario-Markham

Requisition ID: 18001049