McKesson National Account Manager in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Account manager supports the building of an account strategy, developing long-term relationships with assigned customers, connecting with key business executives and stakeholders. Accounts managers will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs and in alignment with the account and McKesson. The AM is responsible for achieving sales and business /account objectives. With a strong understanding of McKesson capabilities and customer needs, will work with key stakeholders to achieve account objectives as outlined in the joint business plan for the customer.

Specific Responsibilities

  • Develop a formal account plan and ensure alignment on priorities between customer and

  • McKesson through joint business planning

  • Ensure full knowledge of account requirement and needs and understands customers strategy and long term range plan

  • Establish scorecard and metrics in line with business plan requirements and customer KPI’s

  • Establish strong relationships at all levels with the customer and manage customer needs and expectations

  • Use data and analytics to establish credibility, provide valuable insights and informed initiatives

  • Establish cadence of meetings and communication with appropriate leaders and McKesson departments/ executive to review progress, resolve issues, and prioritize activities.

  • Ensure compliance

  • Ensure adequate processes in place to resolve store level issues

  • Understand and promote McKesson’s full line of products and services

  • Establish strong partnership with operations to understand needs and account executional activities

  • Manage resources , deliver and optimize on all key elements of services:

  • Analyze and report information about supplier performance or procurement programs (Service Level)

  • Collaborate with other departments, such as procurement, operations & sales to identify issues and provide uniform status updates (capacity issues, operational Issues/updates, receiving/PO Status reporting, etc.)

  • Confer with supply chain planners to align forecast, supply planning and supply issues/supplier performance and provide consistent and accurate status updates (MCK, MCS, Lost Sales, etc.)

  • Manage processes, tracking and reporting of tactical purchasing, inventory control & warehousing (Aged, short-dated, expired, etc.)

  • Document and monitor/assess physical supply chain processes, workflows & cycle times (item set-up, listing/de-listing, etc.)

  • Work with finance and applicable functional areas to collect and report standard Sales data (numbers) on a regular basis.

  • Consistent and timely messaging/reporting/ analytics to Sales teams (for Customer communication)

Position Requirements


• Minimum of five to seven years of experience in account management

• Minimum of three years of experience in managing projects

• Undergraduate Business Diploma

• Strong ability to influence

• Results oriented

• Proven leadership and interpersonal skills; ability to motivate, influence and coach others.

• Excellent oral presentation and interpersonal skills

• Ability to communicate clearly with clients with good listening and questioning skills

• Ability to approach issues from a number of perspectives, summarizing data to draw a conclusion, excellent analytical

• Strong leadership skills, can lead, inspire, mentor, develop and guide a team of professionals

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Sales/Client Management

Organization: McKesson Canada

Title: National Account Manager

Location: Canada-Ontario-Mississauga

Requisition ID: 18005406