McKesson Program Supervisor in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

Reporting to the Program Manager, the Supervisor Manages all activities associated with incoming Call Center operations, including developing and implementing policies and procedures on systems and the flow of information. Establishes and implements performance/service standards. Ensures productivity meets or exceeds service and quality standards. Establishes and maintains industry relations and develops departmental budget and controls costs.

Primary Responsibilities

  • Responsible for departmental budget and controls costs.

  • Establishes and implements performance/service standards.

  • Responsible for meeting or exceeding service and quality standards.

  • Maintains and establishes industry relations.

  • Lead relationship for customer(s) and/or area of responsibility

  • Develop business with existing customers by recognizing and initiating opportunities

  • Foster cross-functional interdependent relationships to achieve business results

  • Identify opportunities and risks associated with changes in the external environment, looking forward for the current year

  • Implement changes to and maintain procedures and policies

  • Set and execute operational objectives and plans

  • Contribute to planning and budgeting

  • Ensure that appropriate documentation, implementation and communication of established policy, procedures and

  • Operating standards is completed for area of responsibility. Regularly monitors and evaluates activities to

  • Identify potential risks and issues of non-compliance. Participates or may lead risk assessment for their area of responsibility and escalates potential issues to higher management.


  • Strong performance review (minimum score of 3 in the past year) ** for internal applicants

  • Must be in current role for a minimum of 6 months

  • Previous supervisory or managerial experience required

  • Minimum of 3 years customer service experience, with an emphasis on patient support programs

  • Five (5) years of related experience

  • Effective organization, coordination, and communication skills.

  • Professional and personal effectiveness in establishing relationships with clients, customers, and staff.

  • Computer literacy

  • Strong interpersonal skills with the ability to analyze interpret and address staff, client, and vendor needs

  • Ability to work independently, under minimal supervision, and make critical decisions

  • Strong knowledge of McKesson Canada software and applications ** for internal applicants

  • Bilingual (French/English) preferred

  • Experience with patient support program considered an asset

  • Proven problem-solving skills

  • Excellent organization and time management skills

  • Strong leadership skills

  • Adaptable to changing business needs and processes

  • Effective organization and communication skill

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Medical

Organization: McKesson Canada

Title: Program Supervisor

Location: Canada-Ontario-Mississagua

Requisition ID: 18008801