McKesson Senior Manager, Private Payor Programs in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Senior Manager, Private Payor Programs will develop Case Management programs for specialty drugs and lead the team of case managers. The candidate will develop integrated programs and work with Payors for case management services for Specialty drugs. Creation of tools and analyses to support an on-going strategy that will make McKesson a leader in Payor case management. In addition, this position supports business development and strategic solutions of the Company for new and/or existing business. This role involves the management of various assignments at different stages throughout the management of the program.

Section A – Specific Responsibilities

Specific Responsibilities generally include but are not limited to the following :

  • Develop customer management objectives and represent customer needs internally in collaboration with Operations, Business Development, and Management.

  • Lead and oversee McKesson Canada’s Private Payer offerings.Develop, negotiate, and working with operations, implement and support McKesson Canada’s PPN’s and total offerings model.

  • Liaise with key client contacts to ensure that specifications and business requirements for the project are clearly established; share information with internal project teams and across CAN business units; and continue the liaison activities during the project to ensure that the client is satisfied with the course the project is taking.

  • Ensure high level of customer responsiveness with proactivity in addressing and solving issues.

  • Participate in strategic customer meetings and ensure understanding of customer’s short and long term strategy.

  • Ensure that business requirements, schedules and budgets are established and agreed to prior to commencing the project.

  • Ensure that projects/ programs are monitored for achievement of the key performance indicators as well as continuous improvement through monitoring of the KPIs/SLAs and AR.

  • Provide direction to team members regarding the nature of his/her assignment and provide on-going monitoring of activities and progress.

  • Responsible for meeting internal P&L targets including adjacent revenue in pharmacy and distribution business. Develop customer management solutions in response to deficiencies in client service and/or operating processes.

  • Explain the on-going status of programs and services through the preparation of monthly financial management reports (i.e., monthly revenue recognition, customer billing, etc.)

  • Lead/assist in the management of customer contracts/SOWs.

  • Participate in quarterly customer and other business review meetings in a lead/supporting role.

Section B – General R esponsibilities

Planning and strategy

  1. Lead the evaluation of new business segments and development of supporting business strategy.

  2. Develop and recommends short-term and long-term objectives for the businesses that support the achievement of the company’s goals. Reviews these objectives on an ongoing basis to ensure that they continue to be relevant and appropriate.

  3. Direct the establishment of the policies, plans, tactics, practices and procedures necessary to achieve the approved objectives.

  4. Financial planning and management:

  • Develop budgets that accurately reflect the ongoing cost of doing business as well as the additional costs of implementing any projects or changes. Monitor, adjust and take corrective action as necessary to ensure that budget targets are met

  • Approve requisitions, expenses and other financial transactions within his/her authority; protect income and assets of the company against loss and waste.


  1. Act as the company’s primary resource in his/her area of expertise, providing leadership and direction on all related issues.

  2. Promote the Five Shared Principles of McKesson Canada and McKesson, demonstrating commitment by his/her own actions and by encouraging others to do the same.

  3. Maintain appropriate communications with all levels of the organization.

  4. Ensure that company policies are respected.

Section C – Requirements

Experience and qualifications

  • Minimum of 10 years of experience in program/projectmanagement

  • Minimumof 7-10 yearsworkingon private payor case management programs

  • Provenleadershipandinterpersonalskills;abilitytomotivate,influenceandcoachothers.

  • Business Development experience with an emphasis on strategic and conceptual sales through demonstrated track record of successfully closing diverse and complex deals

  • Excellent oral presentation and interpersonalskills

  • Impeccable written and spoken Englishskills

  • Bilingual skills anasset

  • Abilitytocommunicateclearlywithclientswithgoodlisteningandquestioningskills

  • Abilitytoapproachissuesfromanumberofperspectives,summarizingdatatodrawaconclusion,excellentanalytical skills

  • Experience in data management/reporting tools is an asset

Skills and abilities

  • Ability to persuade, influence and negotiate using proven skills

  • Strong conflict management and customer service skills

  • Excellent communication skills (verbal and written)

  • Excellent presentation skills

  • Budgeting, account planning, modelling and operating planning skills

  • Capacity to coach and mentor others

  • Strong organizational skills with ability to set priorities solve problems and work in a results oriented organization managing multiple BD leads and clients simultaneously

  • Ability to exercise sound, independent judgment

  • Understanding of different players in the pharmaceutical industry: Banners, pharmaceutical companies, associations, groups, institutions etc.

  • Knowledge and understanding of trends and developments in professional practice.

  • Flexibility to travel across North America (approx. 40% travel)

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Sales/Client Management

Organization: McKesson Canada

Title: Senior Manager, Private Payor Programs

Location: Canada-Ontario-Mississauga

Requisition ID: 18001332