McKesson Team Leader Operation in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.


The program operations associate lead is responsible for assisting in the set up and process flow of programs as they are introduced to the pharmacy. The program operations associate lead is also responsible for ensuring proper communication and coordination between the program managers and pharmacy staff to further ensure alignment and program efficiency for best in class service to all clients.


  • Assisting the Supervisor in the design, setup and launch pharmacy program in coordination with requirements from patient program and or drug manufacturer

  • Identify, document and support effective project execution as directed by the Supervisor of Program Operations

  • Analyze existing processes/systems and make changes when needed to ensure efficiency

  • Create and monitor program work instructions, SOP’s, and call scripts as needed

  • Train program managers and supervisors on process flow and systems as required

  • Adherence to all relevant guidelines including the established Standard Operating Procedures and all applicable regulatory requirements

  • Ensure exemplary customer service to clinics and physicians

  • Manage customer complaints and keep Management promptly informed

  • Report all non-conformances to Supervisor of Program Operations

  • Prepare CAPA Plans when required

  • Understand, recognizing, and resolve third party billing issues

  • Assisting national pharmacy staff in billing and dispensing program medications to ensure arrival to the appropriate destination on time

  • Inventory management and reconciliation as needed

  • Invoicing and reporting as required for each program

  • Effectively communicate with both external and internal contacts

  • Developing and maintaining professional relationships with health care professionals, reimbursement coordinators, provincial ministries of health and private payers

  • Communicate requirements and training details to other pharmacies within the specialty network ensuring all locations trained and aligned on the overall process of the program

  • Accurate data entry into various systems including in house databases and pharmacy software

  • Thoroughly and accurately complete paperwork regarding the processing of materials

  • Other duties as assigned by management


Education and job experience

  • College Pharmacy Technician Diploma or equivalent

  • At least 4 years in the pharmaceutical industry within the province of Ontario

  • Experience with understanding of biologics and specialty medications and third party billing issues an asset

Specific skills

  • Excellent communication skills, verbal and written in English

  • Strong computer skills in a Windows environment using MS Office (Excel, Word)

  • Strong knowledge of Kroll pharmacy software

  • Knowledge of Third Party Insurance plans and PPN’s

  • Critical thinker

  • Excellentphone etiquette

  • Highly organized with strong attention to detail

  • Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines

  • Flexibility in working overlapping shifts during pharmacy hours of operation

  • Experience in the healthcare, pharmaceutical or insurance industry is an asset

  • This position requires a significant degree of self-starting and independence

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Medical

Organization: McKesson Canada

Title: Team Leader Operation

Location: Canada-Ontario-Oakville

Requisition ID: 18004087