McKesson Technical Product Spe in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Technical Product Specialist will manage the network service for the electronic transport of drug reimbursement claims and related value-added services, to ensure quality, improvements, stability, optimization and profitability.

The Technical Product Specialist will be the key central expert for sales and operations and ensure that the solution is tuned to be responsive to customer needs.

Section A – Specific Responsibilities

  • Be the primary McKesson Canada contact with all third parties (Adjudicators, Payors, Pharmacy system Providers, Pre/Post service providers, External Switch services)

  • Lead the effort to identify and design new pre/post services based on customers’ business requirements

  • Plan, manage, and execute validation/testing of all pre/post services

  • Manage and optimize the network service for the electronic transport of drug reimbursement claims

  • Implement metrics

  • Propose changes to increase the usage

  • Propose changes to improve the current process

  • Monitor system performance and quality

  • Suggest improvements and optimizations to the interfaces with other McKesson Canada systems, e.g. back office systems, client-facing systems.

  • Manage and fix transactions issues (Claims)

  • Manage multiple projects / medium to very complex projects on time, including cross-functional projects, on budget and according to specifications.

  • Write detailed descriptions, analyze users’ needs and system functionality and steps required to develop enhancements or fixes taking into account best-practice methods and the McKesson Canada methodology.

  • Ensure business alignment of IT development initiatives. Interact with customers, users and third parties as appropriate. Propose creative solutions to user problems identified through enhancements, projects or tickets.

  • Create and document the test strategy and plan for all parts of the system. Create test cases, participate in and manage the actual testing, and document the test results.

  • Assist in the execution of the transition including the implementation plan

  • Share his/her business, technical and application knowledge with other members of the team

  • Run ad-hoc queries against SQLServer database.

Section B – General Responsibilities

  • Fully qualified to execute job/role accountabilities; work independently on most aspects of work.

  • May lead a project or project team with significant impact on company results, or may be an expert in his field, providing ideas, opinions and advice to others.

  • Coach others on project management issues and recommend approaches.

  • Establish and communicate common goals and direction for project; coordinate cross-functional communication, problem solving and team initiatives; champion ideas and innovations.

  • Play a role in resolving issues that require a cross-functional solution; facilitate sharing of best practices on customer service.

  • Has decision-making authority and autonomy to deliver goals of project as applicable; and resolve conflicts in an effective manner.

  • Build relationships to gain support; maintain positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.

  • Respect and adhere to company policies and procedures.

  • Sustain job performance standards and objectives set through the progress and appraisal guidelines.

  • Accountable for quality of work delivered by external suppliers, as applicable; identify resource related issues within scope of work; coach others in area of specialization.

Section C – Position Requirements

General Qualifications

  • Bachelor degree in Information Technology or equivalent (or equivalent experience).

  • Thorough understanding of IT and software concepts, software design development and modeling

  • Excellent knowledge of development methodologies (RUP, UML, Agile …)

  • Strong Knowledge and experience of business concepts and requirements

  • Good analytical capacity

  • Ability to work in a team or autonomously

  • Strong database knowledge; able to create queries & procedures

  • Above average communication skills with good written and oral skills in English ; French a significant asset

  • Organized, methodical with rigorous work approach

  • Responsible, logical and detail oriented

  • Ability to work efficiently under pressure

  • Ability to work in crisis situations and in multi-task mode

  • Good understanding of project management, its practices, techniques, and tools. (MS Project is a strong asset)

  • Good Knowledge of pharmacy retail systems (e.g. PharmaClik Rx Nexxsys, Kroll…)

  • Knowledge of pharmacy industry, products

Specific qualifications

  • Minimum of 3 years with a strong knowledge of Pharmacy claims processing standard (CPhA3, HL7, NCPDP)

  • Minimum of 10 years In Information technology

  • Minimum of 5 years as System Analyst or other intermediate pharmacy technology role

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Job Specifics

Grade: 105

Job Family Title: CAN-Analyst System 4

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Data Management

Organization: McKesson Canada

Title: Technical Product Spe

Location: Canada-Ontario-Markham

Requisition ID: 18006283