McKesson Training Specialist – PharmaClik Rx & PharmaClik POS in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Training Specialist role is the technical trainer for pharmacy and point of sale technology. Using effective facilitation skills, this position focuses on training customers and internal employees on our different technology solutions. This position is responsible for developing and delivering training for new products and software versions as well as maintaining programs as new products or functionality is added.

Section A – Specific Responsibilities

  • Deliver training programs in both a formal (i.e. classroom/webinar) or informal (i.e. onsite/phone) setting; to new and existing customers on fundamental and advanced features.

  • Conducting on-site training sessions for new customers across Canada (except for Quebec) at approximately 30 sites per year.

  • Develop curriculum and training programs utilizing Adult Learning principles and established documentation standards.

  • Develop and deliver seminars for IDA/Guardian, Medicine Shoppe and Remedy’s Rx tradeshows.

  • Develop curriculum and deliver seminars for new versions of the software and/or provincial differences.

  • Gather customer’s needs and conduct performance assessments to determine the gaps between current and desirable learner skill levels.

  • Provide 1st level system support for existing customers.

  • Provide Sales team with leads in training, upgrades, added functionality and/or new hardware.

  • Develop and conduct evaluations on the effectiveness of training programs and learning outcomes and apply recommendations for improvement.

  • Develop, update and distribute training curriculum, guides, job aids and other written materials to customers and internal teams.

  • Train new and existing internal staff such as Software Developers, Customer Care agents and Field Service Technicians.

  • Participate in the evaluation of new products or new functionalities to existing products.

  • Ensure the learning environment and resources support learner's needs.

  • Participate on cross-functional teams on the development and testing of new features.

  • Participate in meetings/conference calls as required.

  • Perform other duties as assigned to support McKesson Canada.

Section B – General Responsibilities

  • Fully qualified to execute job/role accountabilities working independently on most aspects of work.

  • Seek and provide candid and timely feedback to improve performance; share information in an open manner; foster teamwork and innovation by involving others in problem solving, decision-making and creative thinking.

  • Ensure commitments to internal and external customers are met in a timely and cost-effective manner; solicit feedback from customers to identify opportunities to improve products and/or services; resolve minor conflicts, and involve others in problem resolution.

  • Demonstrate decision-making authority and autonomy needed to deliver on accountabilities of job/role; seek approval from others on matters outside of job/role scope.

  • Build internal and external relationships with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with customers and internal service providers.

  • Ensure to respect and adhere to company policies and procedures.

  • Ensure to sustain job performance standards and objectives set through the progress and appraisal guidelines.

Position Requirements

  • 3 years’ experience in a retail Pharmacy environment using pharmacy and/or POS software.

  • University degree with minimum 2 years of experience in training and technical documentation field.

  • Preferred experience using the PharmaClik Rx (Nexxsys) pharmacy software and/or PharmaClik POS (Autostar).

  • Requires 75% travel to various pharmacy locations.

  • Must be flexible as hours may include overtime, weekend or evening work.

  • Valid provincial driver's license.

  • Excellent communication skills both written and verbal.

  • Superior organization, time management and analytical skills.

  • Ability to work independently and within a team environment.

  • Strong ability to understand difficult technology and simplify it for customers.

  • Customer-focused attitude.

  • Computer proficiency including Microsoft Office applications and web conferencing tools (Outlook, Excel, Word, PowerPoint and WebEx).

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Data Management

Organization: McKesson Canada

Title: Training Specialist – PharmaClik Rx & PharmaClik POS

Location: Canada-Ontario-Markham

Requisition ID: 18001196