McKesson Account Representative in Quebec, Canada
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Leads the development of the retail sales market, by ensuring customers are provided quality service, by managing excellent relationships with the key influencers and by identifying and leading opportunities to increase sales volume.
The incumbent’s main customers are: Uniprix-Proxim, Clinique-Santé and new future customers. The candidate will be responsible for ensuring the implementation of sales support services in the Quebec territory.
The tasks and responsibilities of the position mentioned in the heading include but are not limited to the following:
Liaises with marketing department to identify opportunities and activities to ensure the quality of service provided to each client and maximize the company's investments.
Manages and develops excellent business relationships with the stores-pharmacies of under assigned portfolio and is responsible to provide an exceptional quality of service and communication.
Manages customer problems or complaints and is responsible to track complaints and take necessary steps to resolve problems
Manages the appropriate services provided to clients, implements new programs, anticipates and resolves problems and identifies opportunities to reduce costs.
Identifies and leads opportunities to increase sales volume and profits regarding :
Support the launch of new molecules.
Develop strategies and tactics to increase the compliance rate.
Leverage the Sivem value and value added business solution to increase volume.
Monitor competitors and help support strategies to counter their efforts.
Work closely with generic partners to monitor any issues in the market.
Managers portfolio responsibility in order to meet annual sales targets and fixed profitability objectives;
Leads business review with customers in order to identify the opportunities to increase sales and is responsible to complete store visits in order to assess the needs of various branches and propose possible solutions to the problems identified.
Liaises with the banners to continuously promote the Sivem core messages and value added program
Attends events and activities to ensure business visibility that improves partnership with customers and increases Sivem Sales.
Leverages Customer Relationship Management (CRM) in place to report any customer interactions and is responsible to share that information with other business units in order to put in place a common action plan.
Manages and maintains close business relationships and effective communication with other company business units and customers and thus creating lasting business relationships.
Liaises with marketing team/customer service to identify market trends, challenges, new regulations, etc in order to adjust our approach and deploys new approaches with customers.
Perform other tasks related to Company sales and operations
Bachelor’s degree in business administration or other related field or equivalent professional experience
Minimum of 3-5 years of experience in a similar sales position
Strong interpersonal skills and great capacity to adapt and build long term relationships
Strong negotiation, persuasion skills and customer focus
Knowledge of the pharmacy environment (asset)
Dynamism, autonomy and rigor
Good knowledge of computers (Microsoft Office and all its applications, etc.)
Available to travel more than 25% of the time
Strong communication skills, both oral and written
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
No agencies please.
The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
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By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.
McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
Job: Customer Care
Organization: McKesson Canada
Title: Account Representative
Requisition ID: 18003728