McKesson Senior Director, Quality in Quebec, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Senior Director, Quality will act as the senior representative for McKesson Canada on all matters relating to quality issues within each of our businesses including Specialty, Inviva, Sivem, McKesson Distribution Solutions and Pharma Distribution and any other businesses as may be added from time to time (the “Businesses”). The person in this role will:

  • Develop and ensure the execution of the strategies and plans required to support best-in-class quality practices and processes in collaboration with Operations;

  • Act as the senior representative with government agencies that regulate the sale and distribution of pharmaceutical products, both provincial and federal, as well as senior interface between McKesson Canada and other McKesson Corporation business units (“BU”s) as regards regulatory and operational compliance;

  • Advise McKesson senior management on all issues relating to quality and operational regulatory issues;

  • Build and maintain key relationships across the BU’s and strategically influence business partners;

  • Collaborate and consult effectively with other corporate functions on a national basis as well as lead cross-functional initiatives;

  • Be responsible for managing the performance and development of five (5) direct reports who manage a team of approximately 80 employees located throughout Canada;

  • Be a strong proponent of McKesson’s ILEAD and ICARE principles.

Section A – Specific Responsibilities


  • Develop the strategies and plans required to implement a McKesson Canada Quality structure including interfacing with McKesson Corporation’s global quality program where appropriate;

  • Ensure effective quality systems, procedures and administrative controls are established, followedand maintained for McKesson’s operations in accordance with GMP and related regulations;

  • Ensure resources are available to build and maintain robust quality systems;

  • Establish or direct the establishment of the policies, budgets, plans, tactics, practices and procedures necessary to achieve quality objectives;

  • Lead regular business reviews with Senior Operational Leadership Team (SOLT) and quarterly reviews of quality and governance issues with Senior Management;

  • Oversee quality logistics for products imported and distributed through McKesson Canada;

  • Build and maintain strong working relationships with internal business partners in collaboration with McKesson Canada Senior Management, Internal Audit and the McKesson Global Sourcing Team as needed;

  • Work with local management to manage, track and report CAPAs on a monthly basis;

  • Update management regularly on outcome of all audits and CAPAs;

  • Provide a platform on matters relating to investigations, and ensure that all investigations are documented within the framework of the investigations system;

  • Manage and direct the activities and performance of quality employees, including pharmacovigilance, located in various provinces throughout Canada;

  • Supervise audit activities and ensure remediation plans are implemented where appropriate.


  • Develop strategies to address the company’s top operational regulatory risks and propose plans to mitigate business risks;

  • Possess a deep understanding of the regulations applicable to the Canadian health care industry and the distribution of pharmaceutical products such as GMP and stay abreast of industry and legislative developments;

Section B – Position Requirements

  • Bachelor degree in Science or related area

  • A minimum of 10 years’ experience in the pharmaceutical or a related industry, particularly in the areas of quality, compliance and/or regulatory affairs, combined with equivalent experience in Management and leading teams in a change environment

  • Mature, professional and pragmatic, with sound decision-making skills, capable of functioning effectively in a complex regulatory environment

  • Strong people leader with ability to influence and build a strong Quality team

  • Strong team player with good interpersonal and leadership skills

  • Strong analytical and strategic mindset, organized and autonomous

  • Effective communication skills in French and English

  • Bilingual (written and oral)

  • Available for domestic travel

  • Knowledge of Quality Management System (QMS) is considered an asset

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Legal

Organization: McKesson Canada

Title: Senior Director, Quality

Location: Canada-Quebec-Saint-Laurent

Requisition ID: 18004837