McKesson Contact Center Strategic Campaign Analyst in Scottsdale, Arizona
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise. Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Contact Center Strategic Campaign Analyst
The Campaign Analyst role will play an integral role working as part of the MPRS team to solve operational and strategic issues relating to manufacturer campaigns. This analyst role will provide insightful and timely analysis of campaign performance. The role delivers MPRS trends in defining and refining strategies relating to call campaigns, marketing optimization and strategy, spend effectiveness and ROI, and customer insights to drive profitable growth.
Day-to-day review and analysis of marketing campaigns across multiple channels
Cross-functional team collaboration with clients, marketing, client services, reporting, and to support development and on-going tracking, reporting and optimization of campaigns
Provide thought leadership and rigorous strategic analysis to identify new opportunities and levers for accelerating and optimizing campaign effectiveness, and apply best practices across campaigns.
Use strong communication, superior collaboration skills and rigorous data analysis to understand and incorporate partner perspectives, influence campaign stakeholders.
Working closely with internal partners, develop ongoing campaign performance analysis including trend driver analysis, decomposition of variance and root cause analysis.
Work closely to ensure that the data infrastructure roadmap supports efficient campaign analysis
Design and develop daily/weekly/monthly campaign performance reports, working with internal business team to automate where needed.
Entry level experience in data related fields
5 years’ experience in data analysis
2 years of experience working with contact center analytics
Experience with problem solving and process improvement techniques
Exceptional Excel/Access or other data analysis tools (ie SQL/Business Objects)
Call Center analytics background a plus
Data analytics tools background a plus
Additional Knowledge & Skills
Limited use and/or application of basic principles, theories, and concepts. Limited knowledge of industry practices and standards
Conceptual thinker with strong analytical skills
Creative yet pragmatic problem solver
Strong personal drive and motivation
Effective at juggling multiple competing priorities and can work in a fast paced rapidly changing environment
Strong analytical skill set and presentation development that can be leveraged to craft clear and compelling internal and external messages from complex situations and analysis
Self-starter who excels in teams
Proven background in strategic analytics marketing
Experience in working in a contact center and broad understanding of contact center analytics
Experience in developing and maintaining Access databases or other data analytics tools is preferred
BA or BS degree in computer science or related field or equivalent experience.
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Project Management
Organization: McKesson Specialty Health
Title: Contact Center Strategic Campaign Analyst
Requisition ID: 18003790