McKesson Service Desk Support in Scottsdale, Arizona
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
-Responsible for screening, referring & diagnosing internal or external inquiries & work requests to support the organization's internal & external users of computer software applications & hardware (e.g., maintenance of workstations & personal computers, related systems, telephony support) -May assist in minor troubleshooting & the identification of applicable problems relating to workstations & PCs, software applications & basic network communications -Receives telephone calls, e-mails and/or web tickets from users having problems using computer software & hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems -Answers questions regarding system procedures, online transactions, systems status & downtime procedures, & is typically located within a call center
At least 2 years experience in troubleshooting PCs
-Expertise in a wide variety of software, hardware & PC operating systems, & proficiency in other tools/products -Expertise in a specific area of knowledge (e.g., product, hardware, software systems) -Demonstrated ability to quickly learn & apply knowledge of new software, hardware & PC operating systems -Demonstrated ability to implement alternate & complex technical resolutions
High school diploma, vocational training or equivalent
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Organization: McKesson Specialty Health
Title: Service Desk Support
Requisition ID: 18006478